DONOR IMPACT PRICING

WHICH VERSION OF DONOR IMPACT FITS MY NEEDS AND BUDGET BEST?

Learn more about each version and use the calculator below to find out.

Standard Edition

  • most common
  • unlimited administrators
  • all administrators can see all volunteers
  • pricing based on the number of volunteers (excluding volunteers with the applicant and archived status)

Standard Diagram

 

Enterprise Edition

  • best if you have multiple branches, locations, departments or shops, etc. (subaccount)
  • unlimited administrators
  • administrators can only see and interact with the users in their subaccount
  • pricing based on the number of subaccounts and volunteers (excluding volunteers with the applicant and archived status)

Enterprise Diagram

Pricing Calculator

 
Standard Standard PLUS Enterprise Enterprise PLUS








Administration
Unlimited number of administrators
Customised levels of administrator access
Give specific admins (or a group of admins) access to specific functionality in the software
Donor contact details
Document storage on donor profiles
Maximum file size of 4 MB per file
General custom fields in donor profiles
Tick boxes, yes/no, dropdown lists, date fields, short text boxes, long text boxes, file attachments
View files attached to profiles directly in your browser
It's more convenient and more secure from a data privacy standpoint than downloading to your computer to open
Donor profile photos
Access to specific donor profile data across subaccounts
Enterprise administrators have access to donor profiles across all subaccounts or a defined set of them
Donor profile customisation across all subaccounts or individually
Optional integrations with Volunteer Impact and/or Member Impact
Volunteer Impact - To manage the scheduling and data collection of the those that give their time. Member Impact - to manage and communicate with stakeholders who are not volunteers
Donor Engagement
Online donations (one-time and recurring) via PayPal or Stripe
Donor information forms
Web portal and mobile app for donors
Donors can access copies of their receipts when preparing their tax returns
Accessibility
We aim for WCAG 2.0 Level AA compliance on the web interface of our user portal and public pages (mobile and administrator interfaces excluded)
Email / text individuals or configurable groups
Create dynamic lists of donors that can be saved and used for targeted, mass communications. Text messaging is capped at 1,000 messages per year unless you get the PLUS subscription)
Unlimited customisable email templates
Have emails you use frequently? Save as templates you can call up in seconds
History of emails sent to donors
Whether you send an email to one donor or all of them, you'll have a record of the email, when it was sent, who it was sent to and which administrator sent it
Communications features across each and all subaccounts
Enterprise administrators can communicate with donors, across all subaccounts or a defined set of them
Unlimited outbound text messaging
Send as many text messages as you need.(Those without the PLUS option are limited to 1,000 per year)
Advertise specific projects requiring support
Automated receipt generation
Donation Profiles
Customised list of campaigns
Customised list of projects donors can support
Customised list of donation types
Amount attributed as a benefit to the donor
Reporting
Overall donations
Individual donor or segmented group of donors
Campaign comparisons
Project comparisons
Saved searches for list generation and reporting
Reporting across all subaccounts
Enterprise administrators can generate reports across all subaccounts or a defined set of them
Security and Privacy
Data encrypted in transit
In transit is when it travels across the internet. If someone intercepted your internet traffic, the data would be scrambled and unreadable
Data encrypted at rest
At rest is as it sits on our server. Even if someone were to somehow get into our database the data would be scrambled and unreadable
ISO27001 Certified
Some companies claim they follow ISO27001 practices but they have not been audited and reaudited annually. Ensure you see proof of certification
ISO27017 Attestation
Administration level for system configuration without access to data
Regional subaccount structure
For individual branches, locations, departments or shops, etc. Administrators can only see and interact with the users in their subaccount(s)
Optional IP restrictions on admin access
This will ensure your administrators only log in from your organisation's location
Optional multifactor authentication for all admins
You can add another layer of security to your administrator login process by having something you know (your password) AND something you have (a unique and temporary code that appears on your mobile phone)
Option to make 2-factor authentication a requirement for all admins
Multifactor authentication is available to every Donor Impact administrator. These features make it mandatory they use it
Here to Help
5x24 support
Available by chat, email or telephone. We guarantee a mean first response time (excluding automated replies) of under 10 minutes and most of the time it's under 5. See what others say about our support on Trust Pilot and G2 Reviews
Searchable help files
Check them out at: Support Free Administrator training videos
Dedicated Account Manager (Member Success Advisor)
One of our Member Success Advisors will be assigned to your account for an annual review and more
Migration consultation
Data import of donor profile contact details
Also available à la carte.
Three follow up sessions in first year
Annual account review
Also available à la carte.
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Pricing FAQs

Is billing monthly or annually?

Annually.

 

Do you offer discounts for nonprofits?

Pricing is already geared to the nonprofit sector as our clientele are predominately from this sector.

 

What optional services are available for a one-time fee?
Planning and Configuration Training 
  • Option 1 - Video training library – always free
  • Option 2 - Q&A sessions to assist with the video-based training: 2 X 30 minutes - €90
  • Option 3 - Immersive hands-on training via web meetings: 2 x 2 hours - €330
  • Option 4 - Immersive hands-on training in person at our London office: 4 hours - €330
  • Option 5 - Immersive hands-on training at your office: 4 hours - €330 + travel costs (detailed on the formal quote / order form)

Administrator Training
  • Option 1 - Video training library – always free
  • Option 2 - Q&A sessions to assist with the video-based training: 20 minutes - €35
  • Option 3 - Immersive hands-on training via web meetings: 45 minutes / topic - €75 / topic
  • Option 4 - Immersive hands-on training in person at our London office: 45 minutes / topic - €75 / topic
  • Option 5 - Immersive hands-on training at your office: 45 minutes / topic - €75 / topic + travel costs (detailed on the formal quote / order form)
  • Topics - Communications, Donor Engagement
 
Import donor contact information - €85
Import custom fields into donor profiles - €18 / field (regardless of the number of volunteers)
Import the total donations on record into each donor profile - €18
 

How can I get an official quote?

Official quotes for the software and related services can be created here. And if you would like to speak to one of us before creating a quote, call us at 00 44 20 3014 0226 or click here to set up a time for a call.

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