Client IMPACT Pricing

which version of CLIENT impact fits my needs and budget best?

Learn more about each version and use the calculators below to find out.

Standard Edition

  • most common
  • unlimited administrators
  • all administrators can see all volunteers
  • must be combined with Volunteer Impact 

Standard Diagram

 

Enterprise Edition

  • best if you have multiple branches, locations, departments or shops, etc. (subaccount)
  • unlimited administrators
  • administrators can only see and interact with the clients in their subaccount
  • must be combined with Volunteer Impact 

Enterprise Diagram

Pricing Calculator

 
Standard Standard PLUS Enterprise Enterprise PLUS












Administration
Unlimited number of administrators
Customised levels of administrator access
Give specific admins (or a group of admins) access to specific functionality in the software
Client contact details
Document storage on client profiles
Maximum file size of 4 MB per file
General custom fields in client profiles
Tick boxes, yes/no, dropdown lists, date fields, short text boxes, long text boxes, file attachments
View files attached to profiles directly in your browser
It's more convenient and more secure from a data privacy standpoint than downloading to your computer to open
Client profile photos
Access to specific client profile data across subaccounts
Enterprise administrators have access to client profiles across all subaccounts or a defined set of them
Client profile customisation across all subaccounts or individually
Online client application forms
Communications
Web portal and mobile app for clients
Accessibility
We aim for WCAG 2.0 Level AA compliance on the web interface of our user portal and public pages (mobile and administrator interfaces excluded)
Email / text individuals or configurable groups
Create dynamic lists of clients that can be saved and used for targeted, mass communications. Text messaging is capped at 1,000 messages per year unless you get the PLUS subscription)
Unlimited customisable email templates
Have emails you use frequently? Save as templates you can call up in seconds
History of emails sent to clients
Whether you send an email to one client or all of them, you'll have a record of the email, when it was sent, who it was sent to and which administrator sent it
Communications features across each and all subaccounts
Enterprise administrators can communicate with clients, across all subaccounts or a defined set of them
Unlimited outbound text messaging
Send as many text messages as you need (Those without the PLUS option are limited to 1,000 per year)
Reporting
Client encounter information reporting
Volunteers can provide information securely after each client encounter
Generate reports outlining efforts in support of clients
Saved searches for list generation and reporting
Reporting across all subaccounts
Enterprise administrators can generate reports across all subaccounts or a defined set of them
Security and Privacy
Data encrypted in transit
In transit is when it travels across the internet. If someone intercepted your internet traffic, the data would be scrambled and unreadable
Data encrypted at rest
At rest is as it sits on our server. Even if someone were to somehow get into our database the data would be scrambled and unreadable
ISO27001 Certified
Some companies claim they follow ISO27001 practices but they have not been audited and reaudited annually. Ensure you see proof of certification
Describe Feature Here
ISO27013 Attestation
Administration level for system configuration without access to data
Regional subaccount structure
For individual branches, locations, departments or shops, etc. Administrators can only see and interact with the users in their subaccount(s)
Optional IP restrictions on admin access
This will ensure your administrators only log in from your organisation's location.
Optional multifactor authentication for all admins
You can add another layer of security to your administrator login process by having something you know (your password) AND something you have (a unique and temporary code that appears on your mobile phone)
Option to make 2-factor authentication a requirement for all admins
Multifactor authentication is available to every Client Impact administrator. These features make it mandatory they use it
Here to Help
5x24 support with former leaders of volunteers
Available by chat, email or telephone. We guarantee a mean first response time (excluding automated replies) of under 10 minutes and most of the time it's under 5. See what others say about our support on Trust Pilot and G2 Reviews
Video Training Library
Check them out at BetterImpact.tv
Searchable help files
Check them out at Support Free Administrator training videos
Better Impact Buddies
Better Impact Buddies are your peers in other organisations who use Client Impact and are happy to share their knowledge on specific topics
Dedicated Account Manager (Member Success Advisor)
One of our Member Success Advisors (most of whom have previously worked as Leaders of Volunteers) will be assigned to your account for an annual review and more.
Migration consultation
Data import of client profile contact details
Also available à la carte
Three follow up sessions in first year
Annual account review
Also available à la carte
 
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Pricing FAQs

Is billing monthly or annually?

Annually.

Do you offer discounts for nonprofits?

Pricing is already geared to the nonprofit sector as our clientele are predominately from this sector.

What optional services are available for a one-time fee?

Planning and Configuration Training

  • Option 1 - Video training library – always free
  • Option 2 - Q&A sessions to assist with the video-based: 2 X 30 minutes - €90
  • Option 3 - Immersive hands-on training via web meetings: 2 x 2 hours - €330
  • Option 4 - Immersive hands-on training in person at our London office: 4 hours - €330
  • Option 5 - Immersive hands-on training at your office: 4 hours - €330 + travel costs (detailed on the formal quote / order form)

 

Administrator Training

  • Option 1 - Video training library – always free
  • Option 2 - Q&A sessions to assist with the video-based: 20 minutes - €35
  • Option 3 - Immersive hands-on training via web meetings: 45 minutes / topic - €75 / topic
  • Option 4 - Immersive hands-on training in person at our London office: 45 minutes / topic - €75 / topic
  • Option 5 - Immersive hands-on training at your office: 45 minutes / topic - €75 / topic + travel costs (detailed on the formal quote / order form)
  • Topics - Connecting Volunteers with Clients and Client Interactions

 

Import client contact information - €85

Import custom fields into client profiles - €18 / field (regardless of the number of clients)

How can I get an official quote?

Official quotes for the software and related services can be created here. And if you would like to speak to one of us before creating a quote, call us at 00 44 20 3014 0226 x1 or click here to set up a time for a call.

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